You can return or exchange items up to 14 calendar days after receiving your original order. The product must be sent back in its original condition, original packaging and without previously used postage labels. Shipping fees are non-refundable.
All returns must be sent with the dispatch note attached. Additionally, returns should be shipped with a service that provides a tracking number and insurance, as RŌRENSU will not be held responsible for delayed or lost packages. Any returns that do not comply with the above may be denied at the discretion of RŌRENSU.
All goods will be inspected and the return shall be processed within 14 working days. We will contact you once the process is complete. It may take up to 10 working days for the funds to be credited into your bank account, depending on your bank or card issuer.